Refund policy

At Ommiva, customer satisfaction is our priority. If you encounter any issues with your order, we are here to help.

Eligibility for Returns

Returns are accepted only in the following cases:

Damaged product
Defective product
Incorrect product delivered

You must raise a return request within 48 hours of receiving the order.

Return Process
Email or contact us with your order details.
Provide clear images/videos showing the issue.
Our team will verify and respond within 1–2 business days.
Refund / Replacement
Upon approval, we will:
Ship a replacement product, or
Initiate a refund to your original payment method

Refunds are processed within 5–7 business days after approval.

Non-Returnable Items
Opened or used products
Products without original packaging
Items damaged due to misuse or mishandling